FAQ
All of our garnishes are handcrafted in small batches in Los Angeles, California.
Q: HOW LONG WILL MY GARNISHES LAST?
A: Our premium garnishes last anywhere between 3 to 12 months or longer if unopened or 2 weeks to 6 months if opened, depending on how and where you store them. It's best to remove the garnishes from the package after opening and put them in an airtight container, away from direct sun, moisture and heat. Please refer to www.stilltasty.com for storage information. This site will provide food storage information sourced from various US Government agencies like the USDA and other reputable food & beverage companies.
Q: WHAT IS IN MY GARNISH?
A: 100% Dehydrated Fruit Garnish.
Q: I LIVE OUTSIDE THE UNITED STATES, CAN I RECEIVE FREE SHIPPING?
A: Currently, we are shipping our products to the following countries: USA, Canada, and the UK. We offer free STANDARD shipping for purchases of $99 or more to US guests and $250 or more for our Canadian guests. Expedited shipping will be additional.
Q: CAN I CUSTOM ORDER MY GARNISHES?
A: YES. Please contact us and let us know how we can help!
Q: CAN I ORDER IN BULK?
A: YES. Just send us a note and let us know how we can help.
Q: WHEN WILL I RECEIVE MY ORDER?
A: We ship next business day and shipment time will reflect your chosen rate at checkout: Standard (3-5 business days) and Rush (1-3 business days). For our Canadian guests, delivery time will vary by destination. Once your item is shipped, you will be provided with tracking information. If you need the item by a specific date, please contact us BEFORE placing an order and we will do our best to accommodate your request.
Q: IF I'M NOT 100% SATISFIED WITH MY PURCHASE, WHAT SHOULD I DO?
A: Due to the nature of our products, and for sanitation and safety purposes, we do not accept returns. We stand by the quality of our products. However, customer service is of utmost important to us so if you don't like the product you received, please contact us right away and give us a chance to make it right for you.
Q: I LOVE YOUR COCKTAILS, CAN YOU CREATE A DRINK MENU FOR OUR EVENT/BAR PROGRAM?
A: ABSOLUTELY. We provide cocktail consultation services, custom tailored to your event. Please contact us to discuss!
Q: I WANT TO SELL YOUR PRODUCTS IN MY RETAIL STORE
A: Absolutely! Our products are already being sold in retail stores and we plan on continuing to expand our retail presence. Would love to connect, please email us at TheCocktailGarnish@gmail.com