FAQ
Q: IS THIS A DRIED FRUIT SNACK COMPANY?
A: How Dare You...We produce dehydrated fruit garnishes. That is it. From orchard to our facility to your desired beverage. This has been our mission since day one.
Q: HOW ARE YOU DIFFERENT FROM OTHER DRIED FRUIT COMPANIES?
A: Try us and find out. We have been told by our clients and customers that we are the best in the industry and we couldn't agree more! We will never compromise on quality. We thoughtfully manufacture small batches that have a 18-month shelf life, and we continue to deliver the freshest dehydrated garnishes to you. We have amazing partnerships throughout the nation and work with world renowned Chefs and Mixologists. Our fruit garnishes are being used from Alaska to Florida's Key West, and internationally as well. We are so proud of what we have accomplished thus far. This is only the beginning...
Q: WHAT IS IN MY GARNISH?
A: 100% DRIED FRUIT GARNISH made from whole fruit grown and harvested locally in California and nearby states. California is the TOP citrus producing state in the United States, over 90% come from the gorgeous Sunshine State.
Q: HOW LONG WILL MY GARNISHES LAST?
A: Our premium garnishes last up to 12 months or longer if stored properly. It is best to store the garnishes after opening in an airtight container or completely sealed bag, in a dark space, away from direct sun, moisture, air and heat. Please refer to www.stilltasty.com for storage information. This site will provide food storage information sourced from various US Government agencies like the USDA and other reputable food & beverage companies.
Q: DO YOU HAVE A CUSTOMER SERVICE PHONE NUMBER?
A: The best way to reach us is via email: Orders@TheCocktailGarnish.com
Q: CAN I ORDER IN BULK?
A: Yes. Just send us a note and we're ready to help.
Q: WHEN WILL I RECEIVE MY ORDER?
A: We usually process the order on the same day and ship next business day. Shipment time will reflect your chosen rate at checkout: Standard (3-5 business days), Rush (2-3 business days) and Next Day (1 business day) - weekends do not count. Order ahead expect delays during and before all major holidays (Federal and State). For our Canadian guests, delivery time will vary by destination. Once your item is shipped, you will be provided with tracking information.
Q: IF I'M NOT 100% SATISFIED WITH MY PURCHASE, WHAT SHOULD I DO?
A: Due to the nature of the products, and for sanitation and safety purposes, we do not accept returns. We stand by the quality of our products. However, customer service is of utmost important to us so if you don't like the product you received, please contact us right away and give us a chance to make it right for you.
Q: I WANT TO SELL YOUR PRODUCTS IN MY RETAIL STORE
A: Absolutely! Our products are already being sold in retail stores and we plan on continuing to expand our retail presence.
Q: WE WANT YOUR GARNISHES IN OUR RESTAURANT/BAR
A: No matter where your restaurant is located, we can have them delivered to your store step in no time.
WHOLESALE available for Distribution, Bars, Casinos, Catering, Conferences, Cruises, Festivals, Hotels, Restaurants and Private Events. Please connect with us at Orders@TheCocktailGarnish.com and let us know how we can help.
